FAQ

Thank you for your interest! To register an account, please sign up    here.

To place an order, simply add the desired items to your cart and proceed to checkout.

No, there is no minimum order amount or quantity.

Our pricing excludes GST and shipping, which will be calculated based on your order.

We accept payments via Credit Card (no surcharges), PayPal, and Bank Transfers.

We do not currently offer credit terms. However, PayPal may offer the Pay-in-4 option.

Typically, orders are dispatched within two working days from the payment confirmation.

You can check the status of your order by clicking “My Order” at the top right corner of the page under your account name.

Changes or cancellations to orders cannot be made after dispatch. If your order has not been dispatched yet, we will do our best to accommodate any changes. Please contact us at wesupport@ozbgroup.com to request changes or cancellations.

No, we are unable to ship your order until payment has been received and cleared. Your order will be dispatched within 48 hours of payment clearance.

We work with local third-party couriers such as Australia Post, Aramex, Couriers Please, TNT and Toll, depending on your order size and delivery location.

Depending on the product’s location, it may be possible to arrange for a pick-up at one of our distribution centres. Please contact wesupport@ozbgroup.com for more information.

Orders are only retained for three working days before being cancelled. If your order was cancelled, please create a new order by duplicating it.

-          You may sell on online marketplaces if prior consent was given by the Account Manager.

-          Unauthorised listings via marketplaces are strictly forbidden without prior written consent.

-          Marketplace channels include but are not limited to eBay, Amazon, Catch, Kogan, MyDeal, social media etc.

If there are any issues with your items, please contact us at wesupport@ozbgroup.com and follow our warranty and return terms. Your can find our terms and conditions on our    T&Cs page .

Yes, we welcome orders from schools and government organisations. Please email us at wesupport@ozbgroup.com for a custom quote tailored to your specific needs.

For bulk orders or product customisation requests, please send us an email with your requirements, and we’ll get back to you as soon as possible.

Yes, we do. Please send us an email with the details for a custom quote.

Our Corporate Discount Program (CDP) is designed for our corporate partners and employees. While the program is not intended for wholesale purchases, corporate partners and employees may order items for display or personal use.

Yes, we work with international brands, and we are always open to partnerships. Please contact us to discuss further.

Yes, we do. Please contact us to obtain more information.